Shipping Tips, Customer Satisfaction & What You Can do

Shipping tips can provide that edge you need to get a leg up because shipping is fundamental to your customer satisfaction. Once you’ve been able to market to your audience effectively and have successfully converted a lead, shipping is the final transaction. Will you follow through successfully? Or will you fumble on the 1-yard line?  

When a customer successfully converts through your website and makes a purchase, your job has only begun. One may argue you’re only a fraction of the way to a complete conversion. That’s because they have yet to physically receive their order. 

If their order is damaged upon arrival, you not only just lost money on the cost of the damaged item and re-shipment, you may have also lost the customer entirely. So know what to do for driving customer satisfaction again and again. 

Shipping Tips for a Size-Appropriate Container 

Shipping damage commonly occurs thanks to the box or container size. If a box is too small, there may not be enough room for protective packing material. If a box is too large, there may be too much space and the item could rattle around. Picking the appropriate size box is important on different levels. 

The dead space in a box that’s too large is not conducive to protection and promotes jostling during shipment. This extra space also accelerates impact when a package is moved abruptly or dropped. Likewise, the limited space in a box that’s too small doesn’t provide for any shock absorption. So make sure the package you decide on is large enough to account for insulating packing material, but also make sure to minimize dead space. 

Shipping Tips & Exposure Protection 

When considering how to protect your shipment from any possible environmental factors, ask yourself how it’s getting to the final destination. And how far away is this destination? This will help you determine measures needed to protect your item(s) from any environmental exposure. 

In addition to the actual means of transportation (LTL, FTL, air, train, etc.), consider the weather conditions throughout the journey. Remember, though maybe for only a limited time, packages are often exposed to the elements at some point in a typical shipment. If you’re shipping to Florida, extreme humidity may be a factor. Or if your shipping to the far reaches of the Yukon, consider possible frigid conditions. 

Finally, when assessing potential exposure, also think about any liquid shipments. Because they expand or contract with changing temperatures, shipping liquids separately is ideal. But if this isn’t possible, separate liquids from solid items using a protective envelope. 

When weighing your packing and shipping options, make sure you’re partnering with the right shipping service.The ShipTime search engine aggregates data to find you the best shipping rates available. Working with the most accredited shipping providers, they also help you take the hassle out of your shipment operations with customer-centric services. 

Finding you the best possible shipping rates, ShipTime provides all relevant shipping information on one screen. The ShipTime dashboard speeds your shipping quote with predefined box sizes. 

The ShipTime dashboard solution also provides predefined incentive rewards and the “My Pickups” functionality, allowing you to see scheduled pickups and times. They cover all your bases when it comes to efficient tracking and delivery.  

Learn more here.