By ShipTimeAs the busiest time of year for shipping approaches, we know how important it is to have reliable support when you need it most. That’s why ShipTime is excited to announce new Heroic Support™ hours during peak season, including weekend availability from October 19th to December 22nd. Our team will be available every Saturday and Sunday from 10am – 2pm EST via live chat and email, so you can rest easy knowing help is just a click away.
Meet the Heroic Support™ Team
At ShipTime, our support team is the backbone of our customer experience. Whether you’re a small business managing increased holiday demand or just need assistance with a tricky shipping issue, our dedicated support agents are ready to help. Known for their fast response times and in-depth knowledge of the shipping industry, our Heroic Support™ team ensures that every question gets answered and every problem gets solved.
What makes them heroic?
Bilingual support: Available in both English and French to serve our diverse customer base.
Industry expertise: Our team is highly trained in shipping logistics, eCommerce integration, and courier relations, ensuring accurate and timely solutions.
Fast resolutions: Whether it’s a billing query or tracking concern, our agents resolve issues quickly to keep your shipments moving smoothly.
Regular Support Hours Still in Place
While we’ve expanded to weekends, we’re still available during our regular hours from Monday to Friday, 8:30am – 8pm EST for phone, chat, and email support.
How to Reach Us
Need assistance on the weekend? Simply hop on a live chat or send us an email, and our Heroic Support™ team will be ready to help.
This peak season, we’re here for you—every step of the way.
About ShipTime:
Ship Smarter – with ShipTime, we are a true partner beyond just discounted rates. We provide a best in class platform packed with features and backed by our legendary Heroic Support™ team.
You can sleep easy with ShipTime’s best-in-class customer care. Our bilingual team is available by phone, live chat, or email Monday – Friday from 8:30AM to 8PM EST.
