Shipping service support is no exception in the current dynamic and ever-changing e-commerce space. In a marketplace demanding quickness and convenience, you should expect the same convenience from your shipping provider as from any other service provider. And support is crucial to success, given 92% of customers are willing to cancel after less than three poor customer service experiences.
Quick Quoting & Label Printing
Speed and efficiency are intrinsic to customer demands these days and are what you should expect from your carrier. Based on input specifics, such as the destination address, package size, package weight, and preferred shipping method, find a provider offering instant quote options. Giving you the ability to print labels right from your printer provides additional time savings.
Shipping Service Support Archive
Need to retrieve an invoice quickly? Need to pull up a customer’s shipping information? There are numerous reasons you may have to retrieve an order record. But any business owner will agree shipping and invoicing archives are a must-have when it comes to customer service.
Having quick access to your shipping archives is a huge convenience. This could come in handy for any number of reasons, from the shipment date to the destination address for duplication. That’s why a shipping provider offering you access to deep shipping archives can make running your operations much easier. Archiving removes the haggle of having to pore over records for hours on end to find a three-digit address.
A great way to find out what you should expect from a specific carrier is reviewing its online reputation. Do they have good reviews on all peer review channels (Google, Yelp, etc)? Or is there a consensus of unhappy customers?
Peer reviews provide you general report cards on a shipping service’s history of losing and delaying packages. They provide FAQs, benefits a certain carrier offers and what experienced users think of them. The online reputation is also a good indication of whether or not you could rely on a company and whether or not they can provide the user experience you deserve.
Shipping Service Customer Support
Does your shipping service provide customer care? Or are they nowhere to be found when there’s an issue? If you subscribe to Murphy’s Law, then you know something will go wrong at some point. So prepare yourself with a shipping service who is there for you when a customer takes issue with delivery. So look for a shipping service provider built on a foundation of customer care, accessible by phone or email whenever you need answers.
ShipTime prides itself on its Heroic Support™ and Best-In-Class Customer Care, acting as your advocate. Also, the ShipTime search engine aggregates data to find you the best shipping rates available. Working with the most accredited shipping providers, they also help you take the hassle out of your shipment operations with customer-centric services.
Finding you the best possible shipping rates, ShipTime provides all relevant shipping information on one screen. The ShipTime dashboard speeds your shipping quote with predefined box sizes.
The ShipTime dashboard solution also provides predefined incentive rewards and the “My Pickups” functionality, allowing you to see scheduled pickups and times. They cover all your bases when it comes to efficient tracking and delivery.
Learn more here.