Determining top shipping pain points for your clients is the first step in making them happy clients. The next step is addressing these pain points. Simple as that, right?
Laying out a basic marketing plan always looks much simpler on paper. And it’s never a guarantee your client base will actually grow. But we can guarantee shipping is a vital component for ensuring happy customers. And this has plenty of pain points which can’t be ignored.
Clients’ Shipping Pain Points
At least some degree of automation is in demand for shipping clients. Quotes and labeling generation are a major pain point. The base demands quick shipment quoting based on parameter inputs. This includes destination address, package size, package weight and the preferred shipping method.
Providing the option to print and ship right from their own printer also provides automation. As does maintaining a shipments archive. That’s because it allows the user to quickly pull an invoice or a customer’s shipping information. And the deeper the archive, the more useful and time-saving it is.
After a client ships a package, they like to know where it is at all times, who has it, how it’s being moved, if and why it’s being delayed, and when it will get to its destination. So providing your clients thorough tracking with transparency is important if you’re going to compete in today’s delivery market. An account setup option provides an interface for package tracking and a centralized option to access shipment archives and to store multiple payment options.
It’s one thing to offer a clean new interface with plenty of menu options, pretty graphics, and your logo front and center. It’s an entirely different thing to make it an easy to use interface. Confusing your site visitor will drive your bounce rate, drive your cart abandonment and drive negative reviews. The one thing it won’t drive is site conversion. So don’t only offer the shipping tools needed to keep your shipping offering in the game; make sure they’re also easy to use.
Your customer wants to save money. On top of convenience and simple shipment management, offering shipping services at a competitive rate will give you an edge, no matter your target audience.
Companies such as ShipTime not only aggregate data to find you the best shipping rates available, they provide all the shipping tools mentioned above. Working with only the most accredited shipping providers in the industry, they help you take the hassle out of your shipment operations thanks to this wealth of customer-centric services.
Crawling the best possible shipping prices, ShipTime allows you to access the information most important to your shipping all on one screen. The ShipTime dashboard speeds your shipping quote with predefined box sizes.
The ShipTime dashboard solution also provides predefined incentive rewards and the “My Pickups” functionality, allowing you to see scheduled pickups and times. They cover all your bases when it comes to efficient tracking and delivery.
Learn more here.