When shipping issues arise, it’s natural to think of contacting the courier directly—but if you’re a ShipTime member, that’s not your fastest or most effective option.

One of the biggest benefits of using ShipTime is that as a partner, we handle support on your behalf. Whether it’s a missed pickup, a delayed delivery, or an insurance claim, our bilingual Heroic Support™ team is ready to step in and take care of it for you. Our team is available by phone, live chat, or email from Monday to Friday, 8:30 AM to 8 PM EST.

By contacting ShipTime directly, you’ll skip long wait times, avoid being bounced between departments, and save yourself the frustration of explaining your issue multiple times. ShipTime is your loyal advocate and partner, we will reach out to any courier on your behalf, leaving you with more time to run your business and do what you do best. We already have access to your shipment details, know how to communicate with each courier partner, and are dedicated to getting you answers fast.

How Heroic Support™ Can Help

Faster resolutions – We escalate issues internally with our courier partners so you don’t have to wait in queue.

Personalized help – You’ll speak to a real person who understands your business and your shipping history.

Complete case management – From claims to rescheduling pickups, we’ll manage the entire process on your behalf.

Centralized support – No matter which courier you’ve chosen, ShipTime is your single point of contact.

Heroic dedication – Our team goes above and beyond to get you the help you need, when you need it.

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How Heroic Support™ Can Help

At ShipTime, support is more than just troubleshooting—it’s a built-in advantage. Our Heroic Support™ team is dedicated to resolving issues quickly and efficiently, acting as your advocate across all courier partners. Whether it’s tracking a delayed delivery, managing a return, or filing an insurance claim, our experts handle the details for you. With a deep understanding of shipping logistics and direct access to courier escalation channels, we provide solutions faster than going through carriers directly. 

Plus, with our bilingual team available by phone, live chat, or email, you’ll always get friendly, knowledgeable, and personalized assistance—the kind of support that helps your business run smoother and keeps your customers happy.

When you ship with ShipTime, you’re not just getting discounted rates—you’re getting a dedicated support team that’s on your side.

So the next time you run into a shipping snag, contact us directly. We’re here to make shipping simple, stress-free, and above all—supportive.

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About ShipTime:

Ship Smarter – with ShipTime, we are a true partner beyond just discounted rates. We provide a best in class platform packed with features and backed by our legendary Heroic Support™ team.

 

You can sleep easy with ShipTime’s best-in-class customer care. Our bilingual team is available by phone, live chat, or email Monday – Friday from 8:30AM to 8PM EST.